Refund policy

RETURN OF GOODS

 

Important Note:

Before you fill the “Returns Information Form” you must note that returns coming from EU countries must be sent to Portugal. Countries outside the EU can send their returns to our UK Address in Byfleet, Surrey.

Download Returns Information Form

We will always accept any return of goods within 1 month of the purchase date if the items have not been used and are in original condition as purchased, including all packaging with original tags and labels attached. Should the products be faulty or not to specification and reported to us within 14 days of purchase, we will, without quibble, replace or refund. Please Download Returns Information Form for details.

Goods may be returned at the expense of the customer if they are ordered in error or not suitable, we can arrange the collection of your return items for a one off charge of £3.95 for UK mainland (any other areas will be subject to additional collection charges) Please email sales@kingofcotton.co.uk for prices or Download Returns Information Form for details.

We thought about not charging for returns, but most companies that offer this absorb the costs in other areas – for example putting up the price of their products. We don’t want to do that, so decided to keep things as transparent as possible by letting you know from the offset that it’s our policy to charge for returns. Please note, customers will be refunded full original postage if the full order has been returned.

Goods which are made to order, embroidered, used goods or made to measure items are non returnable. We decline any responsibility in case of inappropriate use of our products. This may include abnormal wear due to external factors, e.g. friction caused between synthetic fabrics and our natural cotton products.

 

EXCHANGING AN ITEM

To proceed with the exchange there are two options:

1 – You can return the item to us. By a courier or registered post, and pay the Post Office price for returning the goods. All that needs to be included in the parcel is the completed Returns form (Attached). You can at any time place an order online for the replacement item (This method is the fastest way to get your exchange product delivered).

2 – We can arrange a Reverse-it. This is where we will organise for the new order to be dispatched, and upon delivery, we will collect your items for return. Please note, your new order would need to be placed and purchased online beforehand. Once you have placed your new order online, please email us both order numbers and we will ask the Warehouse to arrange the Reverse-it. If you wish to proceed with this option, there is a small collection fee of £3.95 which will be deducted from your refund fee.

Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods. Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

Please note that due to the nature of cotton, colours can vary slightly from one batch to the next, we do our best to match these, but as cotton is a natural fibre, the dye tends to vary the final colour shade. This is standard within the industry and cannot be standardised due to the nature of the products.