To all our Customers,
Thank you for your continued loyalty and support, during these uncertain times. All our shops in the UK are now open for customers.
For delivery to the EU- Please note that due to the United Kingdom’s withdrawal from the European Union, additional VAT and customs duties will be applied on top of the purchase price for all items to be delivered in an EU member state. The price you pay to King of Cotton UK will exclude these charges. These charges must be paid by the customer to our carrier who will contact you directly once your order has arrived at the destination country. To avoid these problems, we have now opened our new distribution and admin centre within the European Union, therefore avoiding the complexities of shipping from the UK, and can assure our customers that this will ensure a smooth, and obstruction-free service in the future, but this is dependent on the stock levels in our Portugal warehouse. So, please visit one of our EU sites to place an order to be delivered in an EU member state to avoid such customs duties and additional VAT.
We continue to focus our available capacity on delivering goods to customers all over the UK and Europe promptly, while also adhering to high cleaning measures and social distancing guidance within our distribution centres to keep our Customers & Employees safe and healthy. We use DHL and DPD for our deliveries, they continue to deliver and collect safely to your homes and offices throughout the UK and Internationally in a safe and contactless manner. Due to increased safety measures with our UK Warehouse, we are currently experiencing a slight delay with our delivery lead time to around 4 to 5 working days.
Our mission has always been to serve you – and rest assured, that will continue. You can still choose to have orders delivered safely to your home (Free postage on orders over £50 UK Mainland only). We are also offering our Click and Collect service from our shops. You can shop anytime via our website or by phone 020 8332 7999, Monday to Friday 9:30 am to 5 pm. Our Customer Service Team is safely working from home and in Head Office and is always on hand to answer any of your questions. Take care of yourselves, your loved ones, and your communities. THANK YOU!